Shipping policy
Last updated: July 24, 2026
This Shipping Policy applies to orders placed through hidreampets.com.
1. Shipping Area
HiDREAM currently ships within the United States. Available destinations and delivery methods are shown at checkout. Orders placed for unsupported destinations may be cancelled and refunded.
2. Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.
Processing may take longer during product launches, promotions, inventory checks, address verification, payment review, or other exceptional periods.
3. Delivery Estimates
After shipment, delivery within the United States is usually estimated at 4–5 business days. Most customers therefore receive their order within approximately 5–8 business days after purchase.
These timeframes are estimates and are not guaranteed unless a guaranteed service is expressly stated at checkout.
4. Shipping Charges and Promotions
Shipping charges and any qualifying free-shipping offers are displayed on the Site or at checkout before payment.
Promotional thresholds, exclusions, and eligible products may change prospectively. The checkout total controls for the order.
5. Tracking and Split Shipments
A shipping confirmation is sent when tracking becomes available. Tracking may require 24–48 hours to update after carrier acceptance.
Items may arrive in separate parcels because of inventory location, size, packaging, or fulfilment requirements. Multiple tracking numbers do not necessarily mean you were charged more than once.
6. Address Accuracy
Customers must provide a complete and accurate delivery address. Contact support@hidreampets.com immediately if an address is incorrect.
HiDREAM will make reasonable efforts to correct an address before fulfilment but cannot guarantee changes after processing or shipment. Additional carrier or reshipping costs may apply where permitted by law.
7. Delays
Weather, carrier disruption, customs or security review, high-volume periods, local access restrictions, and other events outside HiDREAM’s reasonable control may cause delays.
If HiDREAM cannot ship within the timeframe promised for an order, we will provide an appropriate delay notice and, where required, an option to accept the delay or cancel the unshipped order for a refund.
8. Marked Delivered but Not Received
Check the delivery location, household members, neighbours, building management, carrier notices, and tracking details.
Contact HiDREAM promptly if the parcel remains missing. We may ask you to wait for a short carrier scan correction period, confirm the address, provide a non-receipt statement, or cooperate with a carrier investigation.
A replacement or refund will be considered after review and according to applicable law and carrier findings.
9. Lost or Damaged Parcels
Report visible transit damage, missing items, or incorrect items within 7 days of delivery. Include the order number, packaging photographs, product photographs, and a description of the issue.
For a parcel confirmed lost before delivery, HiDREAM will provide an appropriate replacement or refund. Keep all packaging until the review is complete.
10. Contact
For shipping and tracking questions, contact:
Please include your order number.