Privacy policy
Last updated: July 24, 2026
This Privacy Policy explains how HiDREAM (“HiDREAM,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit hidreampets.com (the “Site”), create an account, place or receive an order, use checkout, contact us, subscribe to communications, submit content, or otherwise interact with us.
1. Information We Collect
We may collect the following types of personal information:
Identity and contact information, including your name, email address, telephone number, billing address, shipping address, and account information.
Order and transaction information, including products, variants, quantities, order value, discounts, taxes, delivery method, payment status, transaction references, cancellations, refunds, and payment disputes.
Payment-related information. HiDREAM does not directly store complete payment-card numbers. WooshPay or PayPal may process payment credentials, billing information, authentication information, device information, transaction information, and fraud-prevention information. HiDREAM may receive limited payment details such as payment status, transaction reference, payment method, card brand, last four digits, and verification or risk results.
Customer service and user-submitted information, including emails, messages, photographs, videos, reviews, feedback, return requests, quality reports, and other information you choose to provide.
Technical and usage information, including IP address, browser type, device identifiers, operating system, approximate location, referral source, pages viewed, clicks, session information, cart activity, and information collected through cookies or similar technologies.
Marketing and preference information, including subscription status, communication choices, consent records, campaign interactions, and interests inferred from Site activity where permitted.
Information received from service providers, including information from providers involved in site operation, payment processing, fraud prevention, fulfilment, delivery, analytics, advertising, customer support, and information security.
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, contact us, subscribe, submit a review, or make a request.
- Automatically through the Site, cookies, pixels, tags, log files, local storage, and similar technologies.
- From service providers that support payment processing, fraud prevention, fulfilment, delivery, analytics, advertising, customer support, and site security.
3. How We Use Information
We may use your personal information for the following purposes:
Provide the Site and fulfil orders
To process checkout, confirm payment status, provide order updates, fulfil and deliver purchases, and manage customer accounts. This processing is generally necessary to perform a contract with you.
Customer service and issue resolution
To answer questions, investigate quality or delivery issues, process approved refunds or replacements, and handle complaints. This processing is generally necessary to perform a contract and protect legitimate business and customer interests.
Payment, authentication, and fraud prevention
To authorise transactions, complete required authentication, prevent duplicate or fraudulent payments, investigate disputes, and maintain transaction security. This processing is generally necessary to perform a contract, comply with legal obligations, and protect legitimate interests.
Operate, secure, and improve the Site
To detect errors, maintain security, understand performance, improve navigation and product information, and prevent misuse. This processing is based on legitimate interests and, where required for non-essential technologies, consent.
Marketing and advertising
To send communications you requested, measure campaign performance, and provide or assess personalised advertising where permitted. We rely on consent where required and provide available withdrawal or opt-out controls.
Records and legal compliance
To maintain accounting, tax, refund, fraud-prevention, complaint, dispute, and legal records. This processing is based on legal obligations and legitimate interests.
4. Payments, WooshPay, and PayPal
Payment methods displayed at checkout may be provided and processed by WooshPay or PayPal.
When a WooshPay method is selected, you may be redirected to a secure WooshPay-hosted checkout, authentication, or payment page and then returned to the Site after the payment attempt.
When PayPal is selected, you may be redirected to PayPal or asked to authenticate through PayPal before returning to the Site.
WooshPay and PayPal may process payment credentials, billing and shipping information, contact details, device and network information, transaction details, authentication information, and fraud-prevention data under their own terms and privacy practices.
PayPal may process relevant customer data as an independent controller for its payment services.
Payment or fraud-prevention systems may assess transaction risk, request additional authentication, place a transaction under review, or decline a transaction. Your card issuer or payment account provider may make separate authorisation decisions.
5. Cookies, Analytics, and Advertising
HiDREAM and service providers use cookies, pixels, tags, local storage, and similar technologies to operate carts, checkout, accounts, security, preferences, analytics, campaign measurement, and advertising.
Where applicable law requires consent, non-essential technologies should be used only after the relevant choice is made.
Additional information appears in the Cookie Notice.
6. When We Disclose Information
We may disclose information to:
- Site hosting, commerce, information-technology, security, and customer-support providers.
- WooshPay, PayPal, and other parties required to authorise, authenticate, secure, settle, refund, or investigate a payment.
- Warehouses, fulfilment providers, carriers, address-validation services, and delivery partners.
- Analytics, advertising, and marketing service providers, subject to applicable consent and opt-out requirements.
- Professional advisers, insurers, auditors, authorities, courts, or other parties where reasonably necessary to comply with law, protect rights, investigate fraud, or establish or defend legal claims.
- A buyer, investor, successor, or adviser in connection with a proposed or completed business transaction, subject to appropriate safeguards.
HiDREAM does not sell personal information for money. Certain advertising or measurement disclosures may nevertheless be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where those laws apply, available opt-out rights will be provided through the Site or by contacting us.
7. International Processing
The Site and its service providers may process information in countries other than the country where you live.
Privacy laws may differ between countries. Where required, HiDREAM uses contractual, organisational, or other recognised safeguards for international transfers and requests comparable protection from relevant service providers.
8. Data Retention
HiDREAM retains personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, fraud prevention, payment disputes, legal compliance, and legal claims.
Retention periods vary by record type, transaction status, applicable law, and operational need.
Information may be deleted, anonymised, or securely archived when no longer required.
9. Security
HiDREAM uses reasonable administrative, technical, and organisational measures intended to protect personal information.
No method of transmission or storage is completely secure.
You are responsible for keeping account credentials confidential and for notifying us if you suspect unauthorised access.
10. Your Privacy Rights
Depending on where you live, you may have rights to request:
- Access
- Correction
- Deletion
- Portability
- Restriction or objection
- Withdrawal of consent
- Opt-out of certain targeted advertising or qualifying sale or sharing
These rights may be subject to legal exceptions.
Submit requests to:
We may verify your identity and may refuse or limit a request where permitted by law.
11. Marketing Choices
You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.
Transactional messages concerning orders, payments, delivery, security, or service issues may still be sent when necessary.
Cookie and advertising choices may also be available through Site controls, browser settings, device settings, or recognised preference signals where supported and legally required.
12. Children
The Site is not directed to children under 13, and HiDREAM does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us so we can review and take appropriate action.
13. Changes to This Policy
HiDREAM may update this Privacy Policy to reflect changes in law, technology, services, or business practices.
The revised version will be posted on the Site with an updated date.
Material changes may be communicated through the Site or another appropriate method.
14. Contact
Privacy questions, requests, or complaints:
Email: support@hidreampets.com
Please use the subject line:
- “Privacy Request”
- “Privacy Complaint”