Contact information

Last updated: July 24, 2026

HiDREAM operates hidreampets.com as an online store for pet travel, walking, recovery, and care products. For questions about products, orders, payments, delivery, returns, privacy, or accessibility, contact us using the details below.

Customer Support

Email: support@hidreampets.com

Business hours: Monday-Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8)

Usual response target: within 24-48 hours. Responses may take longer during weekends, public holidays, product launches, or promotional periods.

For Existing Orders

Include your order number, the email address used at checkout, a clear description of the issue, and relevant photographs or video where appropriate.

Never send complete payment-card numbers, passwords, one-time passcodes, or security codes by email.

Returns

Do not send products to an address shown on a parcel, label, website, or public directory unless HiDREAM customer support has expressly approved the return and provided written return instructions.

Unauthorised returns may be refused, delayed, lost, or sent to a location that cannot process them.

Privacy Requests and Complaints

Send a privacy request or complaint to support@hidreampets.com with the subject line “Privacy Request” or “Privacy Complaint.”

We may verify your identity and request enough information to locate the relevant records.

We will acknowledge, investigate, and respond in accordance with applicable law.