Payment Policy
Last updated: July 24, 2026
This Payment Policy explains payment processing for purchases from HiDREAM through hidreampets.com.
1. Accepted Payment Methods
The payment methods displayed at checkout are the methods available for that order.
Availability may depend on location, currency, device, transaction amount, account eligibility, and the payment methods enabled for HiDREAM.
HiDREAM does not promise that every payment method or card type will be available for every transaction.
2. WooshPay Processing
Payments displayed at checkout may be processed by WooshPay.
Depending on the selected payment method and integration flow, you may be redirected to a secure WooshPay-hosted payment or authentication page and then returned to HiDREAM after the payment attempt.
WooshPay may apply its own terms, privacy practices, security checks, and transaction rules.
3. PayPal Processing
When PayPal is displayed and selected at checkout, payment may be completed through PayPal.
You may be redirected to PayPal, asked to sign in or continue as permitted by PayPal, complete authentication, and then return to HiDREAM.
PayPal processes relevant payment and customer information under its own terms and privacy statement and may apply its own security, eligibility, funding-source, currency-conversion, and transaction rules.
4. Authorisation and Authentication
Your payment provider may require additional authentication, such as a one-time code, banking-app approval, or 3D Secure verification.
A transaction is not complete until the payment is successfully authorised and the Site confirms the order.
HiDREAM may delay fulfilment while a payment is pending or under review.
5. Payment Amount
Before submitting payment, review the product price, quantity, discounts, shipping charges, taxes, currency, and total amount shown at checkout.
By confirming payment, you authorise the displayed amount.
Foreign-exchange rates, cross-border fees, or bank charges imposed by your own provider are outside HiDREAM’s control unless expressly stated otherwise.
6. Failed, Pending, or Duplicate Payments
A payment may fail or remain pending because of:
- Insufficient funds
- Incorrect payment details
- Authentication failure
- Issuer restrictions
- Fraud checks
- Technical interruptions
- Other payment provider decisions
If a payment appears pending or successful but no order confirmation is received, do not repeatedly submit payment.
Check your email, including spam folders, then contact:
Please include:
- Payment date
- Payment amount
- Email address used at checkout
Do not send complete card details or security codes.
If a duplicate charge is confirmed, HiDREAM will work with WooshPay or PayPal, as applicable, and the relevant payment provider to investigate and submit any required correction or refund.
7. Order Review and Cancellation
Payment approval does not prevent an order from being reviewed or cancelled for:
- Inventory errors
- Address problems
- Suspected fraud
- Purchase limits
- Legal restrictions
- Other reasonable operational grounds
If a paid order is cancelled, a refund will be submitted to the original payment method.
8. Refunds
Approved refunds are submitted to the original payment method through the applicable WooshPay or PayPal payment flow.
HiDREAM generally submits an approved refund within two business days after approval.
WooshPay, PayPal, the payment provider, or the bank may require additional processing time, commonly 5–10 business days.
HiDREAM cannot control the posting speed after the refund has been submitted.
9. Payment Disputes
Contact HiDREAM before opening a payment dispute so that we can investigate delivery, product, refund, or duplicate-charge concerns.
This does not restrict any legal right to contact a bank, payment provider, or authority.
HiDREAM may provide order, tracking, communication, and transaction records in response to a dispute.
10. Security
HiDREAM does not directly store complete payment-card numbers.
WooshPay, PayPal, and the relevant financial providers apply their own encryption, authentication, security, and fraud-prevention controls.
No online payment method is completely risk-free.
11. Contact
Payment questions:
Email: support@hidreampets.com
Include the order number where available.
Never send complete card details, passwords, one-time codes, or security codes.