Terms of Service
Last Updated: June 5, 2026
Welcome to HiDREAM. These Terms of Service govern your access to and use of our website, products, services, and online store.
By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website or services.
1. Overview
This website is operated by HiDREAM. Throughout the site, the terms "we," "us," and "our" refer to HiDREAM.
We offer this website, including all information, products, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and content contributors.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.
You may not use our products or website for any illegal, unauthorized, fraudulent, abusive, or harmful purpose.
You agree not to interfere with the security, functionality, or operation of our website, including by transmitting viruses, malware, spam, or harmful code.
3. Product Information
We make reasonable efforts to display product information, descriptions, images, colors, sizes, materials, and specifications as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, or other content on the website are completely accurate, current, or error-free.
Product colors may appear differently depending on your device screen, lighting, and display settings. Product dimensions may have slight measurement differences.
Please review product details, size information, and usage instructions carefully before placing your order.
4. Pet Product Use and Safety
HiDREAM products are designed for pet travel, daily use, and related pet lifestyle scenarios. However, every pet is different in size, weight, behavior, health condition, temperament, and comfort level.
Customers are responsible for selecting the appropriate product, size, and style for their pet.
You should always supervise your pet when using our products and inspect the product regularly for wear, damage, loose parts, or other safety concerns.
Please stop using the product immediately if it becomes damaged or if your pet shows signs of discomfort, stress, chewing, scratching, or unsafe behavior.
Our products are not intended to replace professional veterinary advice, training advice, or safety supervision.
5. Pricing and Availability
All prices are listed in the currency shown on the website and may be subject to change without notice.
We reserve the right to modify, update, discontinue, or limit the availability of any product or service at any time.
Product availability is not guaranteed. If an item becomes unavailable after you place an order, we may contact you to offer a replacement, wait for restock, or cancel and refund the affected item.
6. Orders and Acceptance
Placing an order on our website does not mean that the order has been accepted.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including but not limited to suspected fraud, incorrect pricing, product unavailability, payment issues, shipping restrictions, or errors in order information.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method where applicable.
7. Payment
You agree to provide current, complete, and accurate purchase and payment information for all orders placed on our website.
Payments are processed by third-party payment providers. We do not directly store your full payment card information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
8. Shipping
Shipping times, rates, available shipping areas, tracking information, delivery issues, and related matters are described in our Shipping Policy.
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, incorrect shipping information, weather, customs, holidays, force majeure events, or other factors outside our control.
Please review our Shipping Policy before placing your order.
9. Returns and Refunds
Returns, refunds, replacements, cancellations, and quality issue claims are handled according to our Return & Refund Policy.
For pet hygiene and safety reasons, we do not accept returns or exchanges for non-quality issues.
Please review our Return & Refund Policy carefully before placing your order.
10. Customer Information
You agree to provide accurate, complete, and up-to-date information when placing an order or contacting us.
You are responsible for ensuring that your shipping address, email address, phone number, product selection, size selection, and order details are correct.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided by the customer.
11. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product designs, brand names, icons, videos, layout, and website design, is owned by or licensed to HiDREAM and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, use, or exploit any part of the website or its content without our prior written permission.
12. User Comments, Reviews, and Submissions
If you submit reviews, feedback, photos, comments, suggestions, or other content to us, you agree that we may use, reproduce, publish, display, edit, translate, or distribute such content for business, marketing, customer service, or product improvement purposes, where permitted by law.
You agree not to submit content that is false, misleading, unlawful, offensive, defamatory, abusive, infringing, or harmful.
We reserve the right to remove or refuse any content at our discretion.
13. Third-Party Tools and Links
Our website may include links to third-party websites, tools, apps, payment providers, logistics providers, or other services that are not owned or controlled by us.
We are not responsible for the content, policies, practices, availability, accuracy, or security of any third-party website or service.
Your use of third-party services is subject to the terms and policies of those third parties.
14. Prohibited Uses
You are prohibited from using our website, products, or services:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false, misleading, or fraudulent information
- To harass, abuse, insult, harm, defame, or discriminate against others
- To upload or transmit viruses, malware, or harmful code
- To collect or track the personal information of others without permission
- To interfere with or bypass website security features
- To place fraudulent orders or abuse promotions, discounts, returns, refunds, or customer service processes
We reserve the right to terminate or restrict your access to our website or services for violating any prohibited use.
15. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time, without prior notice.
16. Disclaimer of Warranties
Our website, products, and services are provided on an "as is" and "as available" basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
17. Limitation of Liability
To the fullest extent permitted by law, HiDREAM and its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of data, loss of revenue, lost profits, personal inconvenience, delivery delays, product misuse, or damages resulting from third-party services.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
18. Indemnification
You agree to indemnify, defend, and hold harmless HiDREAM and its owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, cost, or expense arising from your breach of these Terms, your misuse of our products or website, or your violation of any law or third-party rights.
19. Changes to These Terms
We may update, modify, or replace these Terms of Service from time to time.
Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted means that you accept the updated Terms.
20. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.