Contact Us
We're Here to Help
Have a question about your order, shipping, returns, product size, or pet travel essentials? Our customer support team is here to help.
Please contact us by email, and we will get back to you as soon as possible.
Customer Support
Email: support@hidreampets.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Response Time: We usually respond within 1–2 business days.
Please note that response times may be longer during weekends, public holidays, product launches, or promotional periods.
Company Information
Company Name: TELOS TRADING LIMITED
Company Address: 134 Corfield St, London, England, E2 0DS
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos, if your question is related to product damage, defects, or incorrect items
Order & Shipping Questions
For order status, shipping updates, or delivery issues, please include your order number and tracking number in your email.
You can also refer to our Shipping Policy for more information about processing time, estimated delivery time, and shipping-related issues.
Returns & Refunds
For return, refund, replacement, or quality issue requests, please review our Return & Refund Policy before contacting us.
For pet hygiene and safety reasons, we do not accept returns or exchanges for non-quality issues.
Product Questions
If you are unsure about product size, fit, features, or usage, feel free to contact us before placing your order.
We recommend checking the product details, size guide, and product images carefully before purchase.
Contact Email
We look forward to helping you and your beloved furry friends.