Privacy Policy

Last Updated: May 18, 2026

At HiDREAM, we respect your privacy and are committed to protecting your personal
information. This Privacy Policy explains how we collect, use, disclose, store, and protect
information when you visit our website, place an order, contact us, or interact with our online services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
Personal Information You Provide When you place an order, contact us, subscribe to updates, or interact with our website, we may collect:
● Name
● Email address
● Phone number
● Shipping address
● Billing address
● Order information
● Payment-related information
● Customer service communications
● Any information you voluntarily provide to us

We do not directly store your full credit card details. Payment information is processed by third-party payment providers.

Information Collected Automatically When you visit our website, we may automatically collect certain information, including:
● IP address
● Device type
● Browser type
● Operating system
● Pages viewed
● Time spent on the website
● Referring website or traffic source
● Clicks and browsing behavior
● Cookie and tracking technology information

2. How We Use Your Information

We may use your information for the following purposes:
● To process and fulfill your orders
● To arrange shipping and delivery
● To send order confirmations, shipping updates, and customer service messages
● To respond to your questions or requests
● To process payments and help prevent fraud
● To improve our website, products, and customer experience
● To analyze website traffic and shopping behavior
● To provide marketing communications, where permitted
● To measure marketing campaign performance
● To show relevant ads, where permitted
● To comply with legal, tax, accounting, and regulatory obligations
● To protect our rights, customers, website, and business operations

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, improve user experience, analyze website performance, and support certain marketing functions.
These technologies may help us:
● Remember your preferences
● Keep items in your cart
● Improve website functionality
● Understand how visitors use our website
● Measure website and marketing performance
● Improve customer experience

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart, checkout, and account-related features.

4. Cookies, Analytics, and Personalized Advertising

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, improve user experience, analyze website performance, measure marketing campaigns, and show relevant ads.

These technologies may be provided by third-party platforms such as Shopify, Meta, TikTok,Google, and other service providers.

These tools may collect or receive information from our website and other online sources to help us understand customer behavior, improve our website, measure advertising performance, and provide more relevant advertising experiences.

Where required by applicable law, we will provide options to manage cookie preferences or opt out of certain data sharing for targeted advertising.

5. How We Share Your Information

We do not sell your personal information for direct monetary payment.
However, we may share your information with trusted third parties when necessary to operate our business, including:
● E-commerce platform providers
● Payment processors
● Shipping and fulfillment partners
● Customer service tools
● Email and communication service providers
● Advertising and analytics partners
● Fraud prevention and security service providers
● Legal, tax, accounting, or compliance advisors
● Government authorities, where required by law

These third parties may only use your information as needed to provide services to us or as otherwise permitted by law.

6. Payment Information

Payments made through our website are processed by third-party payment providers. We do not directly collect or store your full payment card information.

Your payment details are handled securely by the relevant payment provider according to their own privacy and security practices.

7. Order and Shipping Information

To fulfill your order, we may share necessary information with shipping carriers, fulfillment partners, and logistics service providers.

This may include your name, shipping address, phone number, email address, order details,and tracking information.

8. Marketing Communications

If you subscribe to our email list or choose to receive marketing messages, we may send you updates about products, promotions, and brand news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, and customer support communications.

9. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes
described in this Privacy Policy, including order fulfillment, customer service, legal compliance,accounting, fraud prevention, and business recordkeeping.

When your information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law and business needs.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss,misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
● Request access to the personal information we hold about you
● Request correction of inaccurate information
● Request deletion of your personal information
● Opt out of certain marketing communications
● Opt out of certain data sharing for targeted advertising, where applicable
● Request information about how your personal information is used or shared

To exercise your privacy rights, please contact us at:

Email: support@hidreampets.com

We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

13. International Visitors

Our website may be accessed from locations outside the United States. If you access our website from outside your country or region, please note that your information may be transferred, stored, and processed in countries where our service providers operate.

By using our website, you understand that your information may be processed outside your location of residence.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website,legal requirements, or data practices.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled,please contact us: